Can we all agree that how we experience the world is important? So why do so many businesses still see experience design as an optional extra? This has come across my desk often enough this week for me to feel a need to post about it. Too many designers are still fighting for the right to do the jobs they …
Introducing Superventions
Over the past several years, I’ve been engaged with the startup community on a bunch of levels – mentor, interim C suite, sounding board, product/experience/design consultant. At the same time I’ve been honing and documenting the Superhuman toolkit, which contains frameworks for addressing a range of issues that most (if not all) businesses face at some point. And since I …
Messy relationships [living with AI]
Artificial Intelligence is all over the news these days, and now even the Big Boys are talking about how important it is to consider the social impact. Obviously I agree, but I think there’s still a big fat chunk of that impact that nobody’s really considering yet. Back in April, I helped facilitate a couple of workshops at the Royal …
Inadvertent dinosaurs [post 49/100]
[NB: The blogging hiaitus is still on – due to a few personal matters, I’ve needed to reduce my areas of focus. I plan to pick it up after the summer holidays and finish these 100 posts I so recklessly allowed myself to get muscled into all those months ago. In the meantime, this post demanded to be written, so …
Little mysteries [post 47/100]
This morning I updated my iPhone to the latest version of iOS. About an hour later, I left for the airport. My phone was in my jacket pocket, as usual. My headphones were in and I was listening to music on Spotify, as usual. Only this time everything got a bit weird. First, the music started pausing, unpausing, jumping a …
FOR SALE: Me. Good condition. Convenience ONO. [post 42/100]
[This article was written for Prophecy and is cross-posted here with permission.] We are addicted to technology. Literally. Cognitive scientists have found the same kind of dopamine response in smartphone users checking Facebook as in gamblers pulling the handle on a slot machine, or junkies getting high. And we know it. We now have resorts where you can pay to …
Getting it together (the important business of cross-platform design) [post 35/100]
Remember the old days of design for mobile? I mean before the iPhone, when all we had were dumbphones and WAP? That was a gigantic pain in the arse. Screens were tiny, data connections were slow, touch screens were nonexistent. We had to very carefully select which portions of a web site we’d offer in the WAP version – if …
Square pegs, dodecahedral holes (part 2) [post 32/100]
Yesterday I wrote about the idea that we might be able to change the way we think about employment – building roles that suit people’s skills, rather than forcing them into boxes that might not be the right shape for them. That came out of a chat I had last week with David Nordfors, the mastermind behind i4j. We talked …
Behold, the robot… invasion? [posts 27-28/100]
This week is MEX15, always a fun event but particularly so for me this time, as I was invited not only to speak but to facilitate some creative sessions with the goal of producing some design principles around my topic, which is robots. Since I’m pretty deeply engaged with what’s happening here, this post will have to stand for yesterday …
Good help is hard to find [post 26/100]
In 2009, Air France suffered the deadliest crash in its history. The short story is that due to a fairly common sensor failure, the autopilot disengaged. Pilots then made a series of questionable decisions that ultimately led to the crash. So, who’s at fault, was the question? Should it be blamed on the human pilots or the technology that failed? …