Physician, heal thyself! (on redesigning a design agency)

[NB: This was originally written for the Fjord blog, and is cross-posted here by permission] As most people who’ve worked in an agency environment well know, there’s not a lot of existential reflection in what we do – we spend so much of our time working with our clients that there’s little time left for examining ourselves. This being more …

Say what? (Musings on modern-day communication)

When I was growing up, there were only 3 modes of communication in common use: face to face, synchronous (phone), and asynchronous (snail mail). Email started to pick up around the time I started university, and over the next decade mostly replaced snail mail. Now, there’s a huge variety of ways to communicate, and each of us has our own private …